At Imperium Jewel House (IJH), every piece of jewellery is made to order and carefully inspected before shipment to ensure it meets our quality standards. As each piece is specially made for you, we maintain the following return and repair policy.
Returns are accepted only in the following situations:
Please notify us within 48 hours of receiving your order by emailing us with your order number and clear photos and/or an unboxing video showing the issue.
Returns, cancellations or exchanges will not be accepted for:
Once your request has been reviewed and the issue has been verified by our team, Imperium Jewel House will provide a repair or replacement, depending on the nature of the issue.
For a verified manufacturing defect or damage that occurred during transit, the applicable repair or replacement will be provided at no additional cost to the customer, subject to our assessment.
Imperium Jewel House does not offer refunds for change of mind, personal preference, incorrect size selection or other non-defective reasons.
For verified manufacturing defects, transit damage or incorrect products, repair or replacement will be the primary resolution. Refunds will generally not be provided where the product can reasonably be repaired or replaced.
If, in exceptional circumstances, the product cannot reasonably be repaired or replaced, IJH may, at its discretion, provide an appropriate resolution.